How is your company structured?
Len Hoefler is the sole owner of the corporation. Amanda works as our office manager full time. We also have a part time bookkeeper, 3 full time Carpenters, and 3 Carpenter helpers.
How do you handle scheduling?
Scheduling is handled through a portal in our website. It is accessed by us, you and any subcontractors that are involved. It also has all the products that are specific to your project available to look at by all parties involved.
Who will communicate with me once the project starts?
You will communicate with Len, Amanda and our lead carpenter. Len will be your main source of communication.
How many projects do you have going at one time?
Typically we are running three projects at one time. No more.
What can I expect at the end of the project in the way of paperwork and lien releases?
We make sure the town provides you with a Certificate of Occupancy, a certificate for the electrical work, and lien releases.
What is my payment schedule on the project?
Typically on a project we will take a deposit and then have progress payments as we reach certain junctures in completion.
What does the contract amount you give me for my project include?
The cost includes everything that we will give you in the proposal. We will cover all our bases so that there will be no hidden costs once we start. All of our clients look for a “turn-key” operation.
Do you have professional liability insurance?
Yes, we have Professional Liability and Worker’s compensation insurance through the Erie insurance Company. We can supply you with copies of these.
What happens when the cost exceeds the budget?
I like to tell people to save about 10% for cost over runs. Sometimes our clients will add to the scope of work and sometimes there will be hidden damages.
Can you provide me with references?
We can give you a whole package at our initial meeting that includes a list of previous clients and their contact information.